"The server didn't start"
Another app, or another copy of ZO-Donations, is using the port. The app moves to the next port on its own (8896–8898), but if they're all taken:
- If ZO-Donations is open under another macOS user on the same computer, quit it there or log out of that user.
- Restart the computer.
If the port changed, the fundraisers' links and QR codes change too. Copy them again.
A device won't connect
- Are the device (phone, tablet or station computer) and the main computer on the same network? (Not an isolated guest network, not cellular.)
- Did you allow "incoming connections" for ZO-Donations in macOS? You can check in System Settings → Network → Firewall.
- Does the address in the link match the address in Connection?
"Intake blocked"
- "Choose a backup destination": in the Backup & restore area.
- "No license" or "The event hasn't opened yet": on the license screen. Intake opens at prep time.
- "Trial version: up to 24 donations per event": you've reached the trial limit.
- "The demo event is limited to 24 donations": "Reset demo" in Event settings.
- "This is the backup computer": intake and editing are done on the main computer.
The source doesn't show in Resolume
- Is the sender running? Check the status bar or Display & outputs.
- On the same network? Did you allow "Local network" in macOS?
- In Resolume: Sources → NDI → refresh.
"Freeze wasn't saved"
Freeze happens on the computer and doesn't need Resolume. The message "Freeze wasn't saved: The server didn't respond within 8 seconds – try again." means the app didn't answer in time. Click "Freeze" or "Release" again. After the message, the button shows the real state from the server.
"No updating mid-event"
"Update now" won't start during an event's license window ("An event's license window is active now"), or within half an hour after a donation was received ("A donation was received in the last half hour"). The message says when you can. Update after the event.
"Next" stays off in the wizard
"Next" opens only after a ✔. The status line above the buttons says what's missing, and the check repeats on its own every few seconds. In the fundraisers step you can skip the test donation, and the graphics step has "Skip". You can also leave the wizard and finish in the regular area.
A USB drive doesn't show in the backup list
Check under "More options". A read-only drive or a connected installer disk image (DMG) is never suggested; the line at the end of the list says how many destinations weren't shown and why.
Reversed Hebrew in Companion
This is a Companion limitation. Use English labels on the buttons.
More help
Connection has a "System check" that tests the app's components. If you need support, send us a screenshot of the status bar and of the System check.
